Practical information

Contact Citizens Advice Service for any questions or queries, request an appointment with the Psychiatric Department for emotional support or consult our other support mechanisms.

Citizens Advice Service

Emotional support

Recommended apps

Citizens Advice Service


The Citizens Advice Service is here for you, willing and able to help resolve any questions or difficulties that you may have during your stay, or those of your family, here at the hospital. Given this role, we would like to offer you the following contact information.

If you have not received information on the health of your family member in 24 hours or more

If you need to deliver or collect your family member’s belongings

If you need to contact with us for any other question

General Hospital

93 274 60 42

Monday to Friday, 8 a.m. to 5 p.m.

Traumatology, Rehabilitation and Burns Hospital

93 489 34 08

Monday to Friday, 8 a.m. to 5 p.m.

Women’s Hospital and Children’s Hospital

93 489 31 92

Monday to Friday, 8 a.m. to 5 p.m.

Outside these hours, go to the General Hospital Citizens Advice Service Point Monday to Friday, 5 pm to 8 pm, or the General Hospital Emergency Citizens Advice Service Point on Saturdays and Sundays from 8 am to 8 pm.

Interest information

Online or telephone consultation

If you have a telematic consultation, here you’ll find ten suggestions to keep in mind

Affectations related with COVID-19 (in Spanish)

Before com to the hospital, read about the affectations related with COVID-19, and in which cases the patients of Vall d’Hebron can be visited or accompanied.

For safety reasons, when you visit the hospital we recommend you:

Dr Jaume Joan Ferrer

Keep a safe space between you and other people.

Dr Jaume Joan Ferrer

Clean or wash your hands frequently.

Dr Jaume Joan Ferrer

Wear a mask.

Dr Jaume Joan Ferrer

Always follow instructions issued by healthcare staff.

Dr Jaume Joan Ferrer

Arrive on time for appointments (not before or after).

Dr Jaume Joan Ferrer

Patients may be accompanied only when strictly necessary.

If you have any of these symptoms

  1. Call (+34) 933 780 000 to cancel your appointment.
  2. Visit your primary health care centre.

Do you need any help in these difficult times?


Given the current situation that we are all experiencing, where stress and emotional distress can be a normal response to new developments, the Vall d’Hebron Psychiatry Team would like to offer our services to assist you during this period.

Recommended apps (in Catalan)


La meva salut


Stop Covid


Test Salut